Frequently Asked Questions
Everything you need to know about your Altec Lansing audio experience.
How do I pair my Altec Lansing speaker via Bluetooth?
Turn on your speaker and enter pairing mode by holding the Bluetooth button until the LED flashes. Navigate to the Bluetooth settings on your device, select your Altec Lansing model, and confirm the connection.
What is the 'Everything Proof' rating on your products?
Most of our speakers feature an IP67 rating, meaning they are waterproof, shockproof, snowproof, and even float in water, making them perfect for any environment.
What is your shipping policy for domestic orders?
We offer standard shipping on all orders within the continental US, typically arriving within 3-5 business days. Expedited shipping options are available at checkout.
How can I claim a warranty for a defective product?
Our products come with a one-year limited warranty. To start a claim, please visit our Support page with your proof of purchase and serial number ready.
Can I sync multiple speakers together?
Yes, many of our models feature 'House Party Pairing,' allowing you to connect up to 50 compatible speakers simultaneously for an immersive sound experience.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.