Returns & Exchanges
At Altec Lansing, we stand behind the quality of our audio products and offer a 30-day satisfaction guarantee for all purchases. If you are not completely satisfied with your electronics, we provide a straightforward return process for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the Altec Lansing products you wish to return.
Prepare the Package
Securely pack the device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your box before dropping it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned hardware, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing